FAQs

Tenancy problem

How do I book a viewing?

If you want to visit the room in person, you can add coco WeChat account: zhelihk01 or zhelihk02 to make an appointment 2-3 days advance, and our customer service will contact you to arrange a viewing time.

What do I need to check or make an appointment to see a house?

For on-site inspection, you need to fill in the booking form, make an appointment with customer service Coco, and present the relevant booking documents (ID card or EEP or passport) when viewing the room. There is no deposit or fee for an on-site viewing.

Does the rent include furniture and appliances?

All rooms are equipped with beds, mattresses, desks, chairs, wardrobes and other basic furniture, all rooms are equipped with air conditioning, some rooms or public areas are equipped with refrigerators, microwave ovens, washing machines, dryers and other appliances, convenient for renters to rent and live. The size and model of furniture and appliances will vary depending on the room.

Are there any additional charges besides rent?

In addition to rent, there are electricity, water and management fees that need to be paid. Different apartments have different utilities and management fees, please consult customer service coco for details.

What is the minimum rental period?

The rental period depends on the apartment. The student apartment generally has a fixed rental period of 360 days, from mid-August to mid-August of the next year, some serviced apartment units have daily rent, monthly rent, half-year rent, annual rent, etc. You can consult customer service coco for details.

What documents do I need to prepare for renting a house?

(1) Identity document: Mainland Identity card or Hong Kong Identity card or passport; (2) Student apartment rental please prepare the school offer or school proof documents, work party please prepare income proof or related work proof.

How do I pay the rent?

Student housing rent is usually paid annually or semiannually, and some serviced apartments are paid daily or monthly. Under normal circumstances, we can transfer money by WeChat, mainland bank or Hong Kong bank. Different payment methods will have different commission. Credit cards or other payment methods are not accepted.

Do I need to pay a deposit?

When can I get my deposit back? Guests are required to pay two months 'rent as a deposit, which can normally be refunded within one month after completion of the contract.

When is the rent payable?

Rent payment is required prior to check-in. Depending on the apartment, the student apartment needs to pay the annual or semi-annual rent before check-in, and some serviced apartments need to pay the day fee or the month fee before check-in. For details, please consult coco.

Can I end my lease early?

We understand that your plan is subject to change. Both parties must perform the contract after the formal signing of the lease and cannot terminate the lease in advance.

General problem

What is co-living?

HEREIN is an environment for residents to live and socialize comfortably, where each resident can enjoy life in a leisurely manner and find like-minded partners in the bustle. It is a peaceful place for people to relax and find happiness and emotional fulfillment. HEREIN works with the Hong Kong community and local professional planning consultants to build relationships with international youth to help them adapt to the environment and integrate into their home country. Help build career planning awareness, think about career development direction, provide internship in large companies, work in Hong Kong, and live in Hong Kong. Our apartment has lots social activities and activities.

Where can I rent a house in HEREIN?

HEREIN has houses in Yau Ma Tei, Jordan, Ho Man Tin, the Chinese University of Hong Kong, Central and Sai Ying Pun.

Can HEREIN bring pets?

Pets are not allowed in this room.

Does HEREIN's house have a separate toilet?

Some of HEREIN's houses will have shared bathrooms and some rooms will have separate toilets.

Does HEREIN have a house cleaning service?

Depending on the house you choose, some houses will have a cleaning lady to clean the public areas and clean the toilet every day, and some houses will change the sheets and clean the toilet once a week. For details, please consult coco.

Does HEREIN's house have a maintenance service?

HEREIN will have a repair system and professional property management and maintenance department to follow up the maintenance of the house. Under normal circumstances, the maintenance of the natural wear and tear of the house is free, and the maintenance costs caused by the improper use of the residents need to be borne by the residents.

Want to learn more about HEREIN's community activities?

All guests are welcome to join HEREIN activities. Please pay attention to our Little Red book, Wechat to learn about the latest activities.